If your game is too slow to play, please follow the instructions below:
  • Close and restart your device, then enter the game.
  • Make sure that your game and your device are up-to-date.
If the issue persists, please send us a message through the game Settings⚙️ > Help and Support > Contact Us button and describe the issue in detail, and provide the following information:

  • What actions slow the game (opening the game itself, making merges, watching energy-rewarded ads, watching in-between ads, completing a home design task, opening the shop, making a purchase, etc.)
  • The first time you noticed the problem (after updating the game, when reinstalling it, etc.)