Please send us a message through Settings⚙️ > Help and Support > Contact Us button and describe the issue in detail, and provide the following information:

  • What actions lead to this problem
  • The first time you noticed it (after updating the game, when reinstalling it, etc.)

Please take a screen record of the problem if possible and attach the video record to your message by clicking '+' from the bottom left corner of the screen.

If you don't know how to take a screen record from your game, please kindly check the link below: